FAQS

Yes — your security is our priority. We use industry-standard safeguards to protect your personal and payment information every step of the way. *Encrypted transactions: All sensitive information — including payment details — is transmitted using Secure Socket Layer (SSL) encryption and processed through our trusted payment gateway provider. *Restricted access: Only authorized personnel with the appropriate credentials can access this information, and they're required to keep it strictly confidential. *No stored payment data: Once your transaction is complete, we do not store your credit card numbers, social security numbers, or other financial details on our servers. Booking your Carolina Getaway is designed to be as worry-free as your vacation. 🏖️

Absolutely — we have plenty of pet-friendly homes to choose from! Some of our properties welcome dogs, while others do not, so the easiest way to find the perfect match is to use our Pet-Friendly filter when browsing. Simply click the "Vacation Rentals" tab above, then select the Pet-Friendly filter to instantly see homes that welcome your dog(s). 🐾 Prefer a little extra help? Give our office a call or send us a request, and we'd be happy to find a home that's just right for you and your pup

Cancellations more than 30 days before your check in date will be refunded, minus the processing fee. Any cancellations within 30 days of your check in date will not receive a refund. We strongly suggest all renters purchase travel insurance to protect against unexpected circumstances.

We do not issue refunds in hurricane or storm related closures or damages. We HIGHLY recommend purchasing trip or cancellation insurance through a third party who may issue refunds for snow storms, hurricanes, tropical storms, other severe weather etc.. There are other policies these companies also sell which will allow you to cancel for any reason or even no reason at all.

We suggest bringing paper towels, toilet tissue, kitchen trash bags, dish detergent, bar soap, shampoo, laundry detergent (if your unit has a washer/dryer), hair dryers, food wrap, seasonings, board games, books, sun screen, boogie boards, beach chairs, beach umbrella, personal items, etc. Some units may have a few of these items, but it is not guaranteed. Kitchen utensils, cookware, dishes, and small appliances are provided according to the homeowner’s discretion.

Yes. Linens and towels are included for all rentals based on occupancy of the property.

As a general rule, we do not allow late check outs or early check ins. This allows our cleaners the time they need to do a thorough job, as well as our maintenance team to address any issues. If no one is checking out the morning of your check in date, we can provide an early check in usually as early as noon for an additional fee. Please check with a reservationist about this possibility.

50% is due at time of reservation, the remainder is due 30 days before your reservation date. If your check in date is less than 30 days from the time you make your reservation, the full payment is due at booking.